SHIPPING INFORMATION

SHIPPING TERMS AND CONDITIONS

Once the order has been placed and confirmed – we will provide you with an approximate lead time unless the equipment is in stock. You will be informed as soon as the shipment is ready and a suitable shipping date will be arranged. We will also notify you when the product has been shipped out and the approximate date of its arrival.

STANDARD SHIPPING PRACTICE

We offer both road and rail shipping for your orders. Road is generally faster. Our standard delivery is curbside delivery – which means that he ordered products would be delivered to your driveway. If you require assistance of the driver, please inform us in advance as the service will be chargeable

Please be advised that the shipment will be heavy and may usually require more than one person to unload. Tailgate and residential deliveries are also available at an extra cost. Please specify your preference when placing and confirming the order

We also offer pick up directly from our facility in Burlington, Ontario should you prefer to arrange your own shipping method

STANDARD PACKING PRACTICE

All fitness equipment is assembled, inspected, and tested before it is prepared for shipping out of our facility. They will be packed on skids, bolted down if necessary and wrapped to protect them during the shipping process. The standard practice is to disassemble (but not completely break them down as we understand that you do not want to be spending days to weeks putting them back together) them to accommodate the guidelines provided by the carrier and also to make it as cost effective to ship as possible, however, there will be some equipment that will be shipped fully assembled due to their nature.

Most of the assembly required will be simple and light. The parts and components will be labelled, matching and following them in order is the best way to go about them. If any further assistance is required, please do not hesitate to contact us – we are always happy to help.

Please notify us if you prefer any other means of packing and shipping method(s) and we shall try our best to accommodate your preference.

If you have any questions, contact us on info@northamericanmuscle.ca or +1-905-630-2537.

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